A mechanic lying on the shop floor under a pickup truck, welding, with a big all-terrain tire beside him.

Barbed Wire Glove AIAI front deskFor diesel, truck and repair shops

The phonegetsanswered.

Barbed Wire Glove AI answers your shop’s calls, website chat and Instagram and Facebook messages. It quotes from your price list, books the work and writes your team a ticket for every conversation.

Try the demo Get a custom quote

Answers: Calls, chat and DMs
Quotes from: Your own price list
To a person: Sensitive requests
Built for: Diesel, truck and repair shops

Cover photo: Mike Lorusso on UnsplashBarbed Wire Glove Games LLC

Missed callsTwo vendor studiesMarchex and Invoca

Auto shops miss a lot of calls.

Both studies come from companies that sell call-tracking software.

Nearly

30%

of calls to repair facilities were not handled.

Marchex, 2019. 8.7 million calls studied.

The average automotive business misses

23%

of its inbound calls.

Invoca.

What it doesCalls, chat and messagesYou pick the jobs

It works the phone and the inbox while you’re under a truck.

It answers from your price list, your FAQ and the rules you set. We connect your phone number, website and Instagram and Facebook pages during setup. The online demo shows the chat and voice in your browser.

Phone calls: Picks up day and night and takes down the truck, the problem and a call-back number.
Website chat: Answers questions on your site the way your shop talks.
Instagram and Facebook: Replies to DMs, so nobody waits until morning for an answer.
Quotes: Asks for the year, engine and what’s wrong, then quotes from your price list.
Unpaid quotes: Follows up on quotes that haven’t been paid, on the schedule you set.
Bookings: Books drop-offs and appointments into the open times you give it.
Order lookups: Looks up an order and tells the customer where it stands.
Hand-offs: Passes sensitive requests to a person, like complaints, warranty claims or anything you name.
Team tickets: Writes a ticket for every conversation: who it was, the truck, what they want and the next step.

Team ticketsSample outputSame fields as the Hank demo

Every conversation ends with a ticket for your team.

Your team reads it, then calls back or books the job. The tickets here are samples in the demo’s format.

Handled by HankAnswered from the order list. Nothing left for the team.

What your team getsHandled by Hank

Intent: Order help
Name: Sample customer
Email: demo@example.com
Order: DDD-1042
Wants: The files from their order
Next step: None. Hank said the files went out by email Oct 21 and to check spam.

Team follow-upA warranty question, so it goes to a person with the reason written down.

What your team getsTeam follow-up

Intent: Tech support
Truck: 2015 Ford F-250, 6.7L Power Stroke
Name: Sample customer
Wants: Loses power on hills, white smoke on cold starts
Why: Asked about a warranty claim
Next step: Call back before 9 a.m. to book a drop-off

Quote follow-upGoes out when a quote sits unpaid. The demo waits three business days.

Quote follow-upSent by Hank

“Hey! Just wanted to follow up on the quote I sent you and see if you’re still interested in moving forward. If you have any questions about the setup or pricing, feel free to reach out.”

On every desk

Channels: Phone, website chat, Instagram, Facebook
Works from: Your price list, FAQ and hours
To a person: Complaints, warranty claims and anything you name
Ticket fields: Intent, truck, name, email, order, wants, why, next step
Is it an AI?: It says so whenever someone asks

Try the demo

Talk to Hank, then see the ticket he writes.

Who it’s forTwo demo desksDiesel and truck shops first

Built for diesel and truck shops first, then repair shops.

A technician on a creeper under a heavy-duty pickup, with an impact gun and air hose on the floor of an open shop bay. — Photo: Danny Pineda on Unsplash

Live demo: Hank

Diesel and truck shops

For tuning, parts and repair shops that sell over the phone and in DMs. Hank runs the sales desk at Dilly Dally Diesel, a made-up shop. He quotes from its price list, looks up orders and hands sensitive requests to the team.

Try the demo

In the works: Darla

Repair shops

Darla runs the service desk at the same made-up shop. She takes down what’s wrong with the truck, books a drop-off on the shop calendar. Her demo isn’t public yet.

Free sampleThree stepsYou decide at the end

See it on your own shop before you decide.

Send us your price list and FAQ
A spreadsheet, a PDF or photos of the paper copy all work. Tell us how you talk to customers and what should go to a person.
We send you a free sample
We build it from your own price list and FAQ, in your words, and send you a short video of it answering your customers’ real questions. Tell us what to change and we fix it.
You decide
Tell us whether it goes live, and on which channels: phone, website chat or DMs.

QuestionsFour answersBarbed Wire Glove AI

Before you email us

Does it pretend to be a person?

No. It’s an AI and says so whenever someone asks.

What if it doesn’t know the answer?

It tells the customer it will pass the question on, and your team gets a ticket. It’s set up not to guess at prices or repairs.

Which requests go to a person?

Any you name. Complaints, warranty claims and billing disputes are good examples.

Can I try it without talking to anyone?

Yes. Call or text Hank, our demo desk, from your browser. There’s nothing to sign up for.

ContactEmailBarbed Wire Glove Games LLC

Send us your price list.

Tell us what your shop does and which calls and messages you want off your plate. We’ll send you a free sample built from your own shop before you decide.

support@barbedwireglovegames.games

Get a custom quote Try the demo

Barbed Wire Glove AI is part of Barbed Wire Glove Games, a U.S. military veteran-owned studio.

Sell online? See the online-store version