Barbed Wire Glove AI, for online stores
Barbed Wire Glove AI answers your store’s customers after hours from your own FAQ, policies and product info. Every customer gets an answer right away, and the tricky questions also go to your team with a ticket.
Every channel runs through one assistant. Pick a channel.Replies go back on the same channel
The store and the customer are made up. These are the stops we can set up for your store.
By phone, website chat, email, or an Instagram or Facebook DM. This one is website chat.
Hi! Do you ship to Canada? My order #1187 hasn’t shown up yet. And how much for 200 embroidered patches, 3 in.? I need them by Nov 1.
Shipping, returns and product questions come from your own FAQ and policies.
Yes, we ship to Canada. It usually takes 7 to 12 business days.
Source: your shipping policy
It finds the order and tells the customer where it stands.
Custom and bulk orders are priced from your price list. Invoices work the same way.
A QA check compares every reply with your FAQ, policies and prices before it goes out, and sends anything it isn’t sure about to your team.
If the quote isn’t paid, a follow-up email goes out on the schedule you set.
Subject: Your patch quoteHi, following up on the quote for 200 patches. Reply here with any changes, or use the link in the quote to pay.
It’s waiting when you open: what was asked, what was sent and what’s left for a person.
Both numbers are arithmetic on a 168-hour week.
A weekday 9-to-5 store is closed
128
of the week’s 168 hours.
168 hours in a week, minus 40 open hours (Monday to Friday, 9 to 5).
A question sent Friday at 6 p.m. waits
63
hours for a reply at 9 a.m. Monday.
Friday 6 p.m. to Monday 9 a.m.
It answers from your FAQ, your policies, your product info and the rules you set. We can connect your website chat, email and Instagram and Facebook pages during setup, and a phone line if you want one. The online demo shows the chat and voice in your browser.
Your team reads it in the morning and picks up where the assistant left off. The tickets here are samples.
Answered from the order list. Nothing left for the team.
A damaged order, so it goes to a person with the reason written down.
“Hey! Just wanted to follow up on the quote I sent you and see if you’re still interested in moving forward. If you have any questions about the setup or pricing, feel free to reach out.”
Goes out when a custom-order quote sits unpaid, on the schedule you set.
Speckle & Pine is a made-up camp-goods store. Ask its assistant, Wren, a question and watch the sources, checks and ticket appear beside the chat.
It suits stores whose customers ask a lot before they buy, like patches and pins, signs, outdoor gear or wedding stationery.
Our demo is Wren, the assistant for Speckle & Pine, a made-up store that sells camp goods. It answers from the store’s own pages, looks up sample orders, drafts quotes from its price list and hands the rest to the team.
If you build or look after stores for clients, send them our way. We build the assistant from the store’s own FAQ and policies, you stay their designer, and you get a revenue share on every store you refer.
Shipping, returns, product info, and your price list if you quote custom orders. Links, PDFs and spreadsheets all work. Tell us how you talk to customers and what should go to a person.
We set it up in your words. Chat with it, email it and try to trip it up. Tell us what to change and we fix it.
Tell us whether it goes live, and on which channels: website chat, email or DMs.
No. It’s an AI and says so whenever someone asks.
It tells the customer it will pass the question on, and your team gets a ticket. It’s set up not to guess at prices, stock or delivery dates. A QA check compares every reply with your FAQ, policies and prices before it goes out, and sends anything it isn’t sure about to your team. For your store we can run this check with a second AI.
Any you name. Complaints, damaged orders and refunds are good examples.
No. Speckle & Pine is a made-up camp-goods store we built so you can try the assistant. We set yours up with your own FAQ, policies and prices instead.
Yes. Chat with Wren or talk to it by voice in our demo, right in your browser. There’s nothing to sign up for.
Tell us what your store sells and which questions you want off your plate. We’ll send you a free sample built from your own store before you decide.
Or email support@barbedwireglovegames.games
Barbed Wire Glove AI is part of Barbed Wire Glove Games, a U.S. military veteran-owned studio.